4 small-business lessons from big-business mistakes

DENVER BUSINESS JOURNAL - Here is a true story from which several business lessons can be learned.

A while back, I needed to reach a friend who worked in the local office of a national company.

Searching online, and yes, even the phone book, I found only a toll-free number that connected to an answering system for the entire company. That’s right — this business didn’t publish a number for the local office.

And incredibly, the automated system did not offer an option to connect to any local branch or person. I’m not making this up!

Read more at the Denver Business Journal: http://bit.ly/2cmbF9h

Copyright 2016 Denver Business Journal


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