AURORA - An Aurora-based contractor is accused of never starting storm damage roof repairs and replacements that were paid for up front, the Better Business Bureau of Denver/Boulder said.
The BBB said it has received a "rash of serious complaints" since the end of April against Green Star Construction. The majority of complaints have been turned over to the Arapahoe County District Attorney's Office because the BBB says the majority of the complaints have come from customers in Aurora.
The company's customers say Green Star Construction solicited homeowners on their doorsteps, offering to pay insurance deductibles and file insurance claims on their behalf. These practices are red flags of a scam, according to the BBB.
"The allegations against this company are serious and unfortunately common following storms, so we urge anyone who needs repairs to be cautious about making up front payments and hire a company that is BBB accredited," said Su Hawk, president and CEO for the BBB of Denver/Boulder.
According to the Colorado Secretary of State's Office, Green Star Construction, which was formed in 2012, is in good standing. The state lists Green Star Construction's Offices at 2851 S. Parker Road, Suite 1200 in Aurora and lists Anthony Joseph Marquez Junior as the registered agent for the company
9NEWS attempted to call Green Star Construction and leave a message, but their voice mail box was full.
"The company has not responded to any recent complaints or the BBB's requests for a meeting to discuss the pattern of complaints. As a result, the BBB issued the company an "F" rating, the lowest rating possible," the BBB said in a press release issued Monday morning.
The press release also stated, "The company is no longer operating out of its Aurora location, its website is no longer active and the BBB does not know where the company is at this time. The BBB is, however, still processing complaints against the company and encourages anyone affected to file complaints at denver.bbb.org, as well as their county's District Attorney's Office.
Here are some additional tips listed in the BBB's press release for anyone who suffered hail damage in the recent storms:
- Check with the BBB. Get three estimates before making a decision and don't be pushed into signing a contract right away. Contact the BBB and use our free Request-A-Quote service to get bids from BBB Accredited roofers at bbb.org.
- Be wise when making deposits. DO NOT pay for the entire job or make a large down payment up front and do not sign your insurance check over to the roofer. This can make it very difficult to get your money back should the company not show up or do a satisfactory job. Only make a direct, portioned down payment to a reputable, established company that has provided a clear work schedule to you in writing. Schedule payments according the work schedule.
- Know your rights. According to the State of Colorado (Senate Bill 12-038), a roofer cannot cash any payment until it has delivered materials to the home or has completed the majority of the work. Roofers must provide the homeowner with a detailed, written contract that includes the company's contact information, insurance, scope of work, dates of service and costs. Also, homeowners have the right to cancel their contract within three business days, (this includes Saturdays).
- Deal with your insurance company directly. Avoid letting a roofer file a claim on your behalf. This can cause problems in your relationship with your insurance company and can possibly lead to insurance fraud.
- Read carefully anything you sign. Anything you sign--no matter what you are told--can be considered a binding contract.
- Beware of companies that are not local. Discuss warranties and guarantees offered by out-of-state companies. Question how the services will be honored.
- Know who is responsible. Find out if the company uses their own workers of if they hire individual, third-party subcontractors. It is very important to know exactly who will be working on your roof and who is responsible if something goes wrong.
- Verify applicable permits with your city and county. Make sure the permit is posted before the work begins.
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