Size doesn't matter in J.D. Power customer-service rankings of banks serving Colorado

DENVER BUSINESS JOURNAL - Wells Fargo & Co. is the largest bank by market share in metro Denver, but it isn't tops when it comes to customer satisfaction, a new J.D. Power survey says.

The market research company released its 12th annual U.S. Retail Banking Satisfaction Study today, measuring customer satisfaction with retail banks. The results are based on responses from 78,000 retail banking customers of the largest 136 banks in the U.S.

In the Southwest region — which includes Colorado as well as Arizona, New Mexico, Nevada, Oklahoma and Utah — Lakewood-based FirstBank comes in at No. 3, the highest ranking of any bank serving metro Denver and also the top mark of any bank based in the state.

Read more at the Denver Business Journal: http://bizj.us/1p5qnx

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