Snow causes cancellations, delays at DIA

2:20 PM, Dec 22, 2011   |    comments
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DIA received approximately 7 inches of snow that started Wednesday night and continued for much of Thursday.

Snow removal crews were in clean-up mode at the airport by Thursday afternoon.

Airlines are still deicing planes, so that means passengers could send more time away from the gate before the planes take off. This could take up to an hour.

For the entire storm (Wednesday night until Thursday at 2 p.m.), there have been a total of 114 cancellations (67 arrivals and 47 departures). The majority of these cancellations were regional flights on small aircraft from rural areas and mountain towns.

You can go to http://www.flydenver.com/ to check your status. Passengers can also check their flight status by calling the reservation number on their ticket. Due to expected high call volume, passengers are encouraged to check flight status on their airline's website. Many airlines offer automatic flight status text message alerts, which can be sent directly to your mobile phone.

More than 1 million travelers are expected to pass through Denver International Airport this holiday weekend.

United Airlines, Frontier AirlinesAmerican Airlines and US Airways waived change fees for Denver and Colorado Springs passengers who adjusted their travel plans ahead of Thursday's storm. 

Southwest Airlines doesn't have change fees.

Delta Airlines did not waiving change fees.

Each airline's policy on changing reservations differs, so check with your airline for specifics.

DIA advises travelers to remember the following tips when traveling:

Allow extra time: 

  • A good rule of thumb is to be inside the airport two hours prior to your flight departure time. This should allow for plenty of time to navigate flight check-in, security lines and travel to your gate.

Before leaving the house: 

  • Check with your airline to confirm that your flight is on time.
  • Check in online if possible. 
  • Get flight status information, road conditions, parking lot availability, security wait times, airport maps, ground transportation and more at www.flydenver.com.

There's an app for that: 

  • DIA recommends passengers download the free GoHow Airport travel app for the Blackberry, iPhone, and now Android. GoHow Airport is the only travel app that features content downloaded directly from www.flydenver.com.

Checking in at the airport: 

  • If you didn't check in online before leaving home, save time with self-service check-in kiosks near airline counters. 
  • Even if you checked in online or at a kiosk, passengers checking bags still need to go to a ticket counter to hand off luggage to the airline. 
  • Know your airline's checked bag policies and fees in advance and avoid unpleasant surprises.

Parking at the airport: 

  • For real-time parking information while you're on the road, watch for electronic signs along inbound Peña Boulevard or call 303-DIA-PARK. 
  • The $11/day East and West Economy Lots, located next to the Jeppesen Terminal garages, usually fill up first. The $7/day Pikes Peak and Mt. Elbert shuttle lots are an alternative to economy and garage parking, but remember to allow an extra 30 minutes when using shuttle lots. The East and West Terminal Garages are rarely full during the holidays and are available for $2/hour or a $21/day maximum. 
  • The Mt. Elbert parking lot offers QuickPark, a service that allows parkers to avoid pulling a ticket by simply inserting the same credit card upon entering and leaving the lot.

Picking up loved ones at the airport: 

  • Check with your friend or family member's airline, or visit www.flydenver.com, to confirm that the flight is on time before leaving for the airport. 
  • Curbside parking at Jeppesen Terminal is prohibited and the 45-minute waiting area on inbound Peña Boulevard is generally full. Avoid the congestion on the passenger arrival level by parking in the East and West Terminal Garages for just $2/hour. With nearly 15,000 combined parking spaces, the garages provide convenient access to the terminal and are generally wide open during the holiday travel season. 
  • Parking or stopping along any airport roadway is illegal and dangerous and violators are subject to ticketing.

Getting through security checkpoints smoothly: 

  • Travelers are allowed to bring one carry-on bag and one personal item (purse, laptop, etc.) through security. Put medications and other required items in your carry-on bag.
  • The Transportation Security Administration's (TSA) restrictions on taking liquids and gels through security remain in place. For more information on security screening and smart packing tips, visit www.TSA.gov.
  • Leave holiday gifts unwrapped; TSA may open wrapped packages to check the contents.

Services inside the airport: 

  • DIA's Hospitality Ambassadors - easy to spot in their iconic cowboy hats - and Guest Services staff are available throughout the terminal and concourses to provide directions and information. 
  • Passengers without internet access can use these helpful airport telephone numbers:
    • 303-DIA-PARK (342-7275) Select "option one" for information on parking availability in DIA lots
    • 303-DIA-TIPS (342-8477) Information on security-screening wait times
    • 303-342-4059 Information on DIA ground transportation
    • 303-342-2000 DIA Guest Services
    • 1-800-AIR-2-DEN DIA Guest Services for out-of-town travelers

 

(KUSA-TV © 2011 Multimedia Holdings Corporation)

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