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Unemployment system crash causes headaches for recipients

5:38 PM, Dec 26, 2011   |    comments
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9NEWS received at least a dozen emails saying the Colorado Unemployment Benefits phone system, CUBLine, and the web site to file for a continued claim were both down.

"Merry Christmas from Colorado unemployment," one viewer wrote. "I am unable to file for benefits... I rely on the benefits I have earned to survive."

Another viewer wrote in an email on Sunday, "I've been trying since 2:45 a.m. this morning with no results. The computer message said it's busy to try again and the phone recording said they are having difficulties, call back later."

Colorado Department of Labor and Unemployment spokesman Bill Thoennes said in an email Christmas Day he has heard the same complaints and they are under investigation.

Cher Haavind, spokeswoman for Labor Department, says there was a temporary outage and it lasted for less than 24 hours. She says the outage will not cause any delay payments but the normally scheduled state holiday on Monday will affect processing time.

Haavind says an IT team responded on Sunday and had it fixed by Monday.

At least two news tippers reported Monday they were able to get onto the system to file.

Haavind says it depends on the time the individual claims were refiled but people should still receive a payment between 48 and 72 hours from when their claim is received.

She says holidays typically see higher traffic on the website and the Labor Department started looking for a replacement system about four months ago. The department is talking with other states and is hoping federal funding would support a new system.

She says if people had problems and have not filed yet, they should do so immediately so there is not any major delay.

You can file a claim online at http://www.colorado.gov/cs/Satellite/CDLE-UnempBenefits/CDLE/1248095315427.

(KUSA-TV © 2011 Multimedia Holdings Corporation)

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