That video is not being released right now.
The fire department is aggressively investigating witness reports of a man entering the Fitz apartment building with a gas can, although there is no suspect and no official confirmation this was arson.
Twenty-five people were hurt, 15 went to the hospital and two people died at the complex, which is off Colfax Avenue and Peoria Street, right across the street from University Colorado Hospital.
Fire investigators are not releasing the names of the couple who died on the fourth floor, but family members identify them as a Laotian couple who lived in the building for more than 20 years.
Bo Thammavongsa, 59, and his wife Dom Chanthavongsa, 65, never made it out of apartment 404.
Bo's stepbrother Kim Apaseuth had dinner with the couple at their apartment and watched the Olympics a few hours before the fire.
"And [police] come [and knocked] on the door," Apaseuth said. "They told me 'your brother passed away and your sister-in-law.' I'm very sad."
Apaseuth was the couple's only family in Aurora, and he saw them almost every day for 15 years.
"God, I can't believe it," he said. "Yesterday we talked, ate, had fun. We watched the game together."
Apaseuth says Bo was a Laotian veteran, now a custodian for Aurora Public Schools. He and his wife were married for 30 years.
Bo and Dom came to the U.S. from Laos more than three decades ago.
His stepbrother says he wants to see the bodies first, before calling their parents in Laos.
"I love them very much," Apaseuth said. "Only they would take care of me, cook for me. I don't know. I can't believe it.
Steve Southard, the building's maintenance manager, says the couple had lived there for decades.
"I'm very mad, because two of my tenants who I knew personally died in this fire," he said. "That makes me beyond mad. I want justice for them."
Judi Halstead lives in apartment 105 and says more people would have died if not for the brave actions of firefighters and neighbors.
Escape was almost impossible as fire filled the hallways of the Fitz apartments, trapping many inside.
They had a choice: Burn or jump.
"There were some that jumped, threw their kid out the fourth floor window," Halstead said.
Halstead almost didn't make it out.
"I went out the front door. It was on fire. And I fell," Halstead said.
Two young men carried her to safety.
"If they weren't there, there would have been more fatalities," Halstead said. "And two was more than there should have been."
Heather LaPume, spokesperson for the American Red Cross, says about 40 people checked into a temporary shelter established at nearby Paris Elementary School Tuesday morning.
By Tuesday afternoon, 13 people remained and were expected to spend another night at the shelter.
"It's really hard for them to have their lives disrupted," LaPume said. "So they're dealing with that. We have mental health workers here on staff at the shelter who are helping them with that."
Fire department spokesman, Captain Allen Robnett, say they have determined the area where the fire started, but won't release the details because it would jeopardize the investigation.
Robnett also said the investigators don't have any suspects at this time.
"We did have several witnesses who said they'd seen a male either entering or exiting the structure with a gas can," he said. "We are pursuing those witness statements aggressively. However, we don't have suspect info at this point. We're not even confirming it's an arson fire."
Investigators have surveillance video from the area but are not ready to release it. Southard said he personally handed over the video from two cameras located near the rear of the building.
Robnett told 9NEWS the first fire truck arrived at the scene within 8 minutes of the call, which is normal response, he said.
"It's a quick response," Robnett said. "We were able to affect the rescues and extinguish the fire in a very short order."
Robnett told 9NEWS his department counts the response time from the moment it gets the call, gets dressed, gets in the engines and drives off. Some departments, he said, count the response time from the moment they leave the firehouse.
He also told us when firefighters arrived, they saw a chaotic scene.
"Had the residents either at or hanging out of the windows trying to escape the smoke and heat," he said. "[Crews] conducted numerous latter rescues from all sides of the structure; simultaneously we conducted an offensive interior fire attack and was able to get the fire under control very quickly."
Robnett said one woman broke two of her legs when she jumped from either the third or fourth story window.
"It really is a last resort," Robnett said. "A person feels that they have no other option. We like to let people know we are very good at what we do, and we can rescue people from any position. However, when you're in that situation you have to make a decision. It's a very difficult decision."
Southard lives on the second floor of the building and said he had to jump for his life.
"When I looked at my front door, it almost looked like fingers of fire trying to literally break their way through the door," he said. "The best way I can describe it is like I was staring into the gates of hell. It made escaping through our front doors impossible. So the only option for all of us was to jump through a window."
Video sent to 9NEWS showed large flames shooting out from the upper level of the building.
More than 40 firefighters responded.
Such investigations take time. There is no telling when the fire department will be able to release what took place at the apartment complex.
"It really is hard to say if you relied solely on the forensic evidence you have to wait for lab results," Robnett said. "If you have solid witness testimony maybe it can happen faster. We just don't know at this point."
Robnett recommends if people live in a home that is more than one story or an apartment that's not on the first floor, to have two routes of escape in case of an emergency, including a ladder. The portable/foldable ones can be purchased at your local hardware store.
Although the fire occurred less than a block away from Aurora shooting suspect James Holmes' apartment, crews say there is no connection.
(KUSA-TV © 2012 Multimedia Holdings Corporation)