CENTENNIAL - Customers are upset at PODS, a company that offers portable containers for moving and storage, which admits it left 52 of the units outside in a monsoonal rainstorm earlier this month.
Andrea Skinner, who was using a PODS container to move into a new home in Centennial says she cried when she opened her unit.
"Eight inches of water, minimum, on the floor. Piano, dresser, bed frame, everything was soaked," said Skinner.
Skinner is a professional wedding photographer, she spent Friday trying to dry out some of the earliest photographs from her portfolio in the garage of her new home.
She salvaged them along with some other sentimental items when she took a trip to the PODS warehouse in Aurora to see the damage.
The containers flooded because they were left in the parking lot on Aug. 3 while the warehouse was being rearranged.
A sudden downpour caused the parking lot to flood, soaking several of the containers.
That upsets Skinner because the PODS website advertises that "PODS Storage Centers are clean, safe and dry."
She's even more upset at how the company responded to the incident.
Skinner says she got a call on Aug. 13, ten days after the flood.
During that time, many of her treasured possessions grew coatings of mold she thinks would have been preventable if she'd been able to open her unit sooner.
"I could have gotten in there and dried stuff off," Skinner said. "We could have flipped furniture upside-down and emptied it out and prevented mold."
The company is taking responsibility for the incident, but Skinner and other customers tell 9NEWS it's still been difficult to deal with.
They report trouble communicating with claims adjusters and even receiving bills for additional containers that PODS gave to them to help spread out their items.
This is apparently an error, because the company tells 9NEWS that none of the customers will be billed any rent for their PODS units for the next month.
"Each of the customers that were affected by this event will not be charged their next month's rent," said Casey Barile, brand manager for PODS. "Whether it is the original container or the one we transfer their belongings into. We will continue to work with each of the customers individually to address their concerns."
The company says it is working with its insurers to make the customers whole.
Skinner remains skeptical about how the contents of her POD will be valued.
"They're not going to see the value in it because it's not theirs and it's not their life," said Skinner. "My whole life was in that POD. "
Below is the full written statement from PODS on this incident:
"On August 3rd, Denver was affected by torrential rains. During that day, a number of PODS containers had been temporarily placed outside of the Denver PODS Storage Center while transitioning between locations. We identified that 52 containers were exposed to the sudden rain storm and ensuing flooding. This was an incredibly unfortunate situation that we're working to resolve for all parties. We have contacted all of the customers that may have been impacted by either phone or email. A number of customers have already inspected their belongings - some of whom had no damage. In addition, the PODS location that was impacted has made claims adjusters available onsite to start any necessary remediation efforts. PODS is organizing any necessary clean-up efforts with a local restoration company and providing moving services to transfer customers' belongings into other containers. The entire team at PODS works hard to provide our customers with the best experience possible. We take it very seriously when unforeseen circumstances such as this potentially compromise our customers' belongings and take every step possible to correct the situation."
(KUSA-TV © 2013 Multimedia Holdings Corporation)