AURORA - A new smartphone application makes contacting the City of Aurora as easy as tapping your finger on the screen.
The off-the-shelf app from PublicStuff was customized by city staff and named "Access Aurora."
"The new Access Aurora app is a powerful tool for residents on the go," City Manager Skip Noe said. "Today's society is out and about more than ever before so we wanted to develop a quick way to submit and track service requests."
Using the free app, residents can ask questions, submit requests for action, report issues, and communicate with the city's staff, administration, and elected leaders. To help illustrate their reports, residents can attach photos using their smart phones. To help categorize issues, the application asks residents to choose a report type (i.e. code violation, animal issue, general question or comment, etc.). The app also allows for explicit descriptions of any report.
According to Noe, when residents tap in a request, the city's Access Aurora staff assigns it to a subject matter expert for quick action.
"The app provides tracking of resident input, allowing users to 'see' the locations of reported concerns. Users who choose to make their input 'public' will empower the application to pinpoint the location of any issue and the name of the person reporting the item. Users can also review reports that have been submitted, including the nature of the report and its location," Noe said.
In 2012, Noe asked staff to create a more transparent form of reporting and tracking of residents' requests and concerns. He said the system also needed to provide city staff, management and city council with the ability to view the requests and actions being taken by the city.
The existing Access Aurora customer service center will still answer phone calls, greet visitors to the Aurora Municipal Center, and accept input through email. And now they will use the new application to open a service "ticket" and track responses.
The free application is available for installation on Apple, Android and Windows smart phones. Users can search for the "Access Aurora" app at their app store for their devices. The "Contact Us" page on the city's website provides a QR Code to the application download sites.
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