DENVER - A mother claims she and her 1-year-old got sick after eating a fruit cup that was on King Soopers' shelf a year past the "best by" date.
Like so many mothers do, Alexis Beeman went grocery shopping on a Sunday.
She bought a pack of fruit cups from the canned food aisle at a King Soopers on Hampden Avenue August 4. She said they looked OK.
"I don't think twice [about grabbing] the first one off the shelf," Beeman said.
However, she said she did not notice the product had a "best by" date of July 1, 2012.
"I'm shocked, for a store to be selling fruit cups that were over a year expired, which means they were manufactured way over a year ago," Beeman said.
She said she called and emailed King Soopers the next day. Beeman said she didn't get very far on the phone, and it took 8 days for the company to reply via email.
On August 14, 9NEWS went shopping to the same store. We found nearly a half-dozen fruit cups with the dates long past. Three of them had "best by" dates in 2012. Ten days after Beeman said she bought her fruit cups; the outdated products remained on shelves.
"That made it even worse," Beeman said.
King Soopers says the "best by" dates on food measure quality, and certain products are not necessarily unsafe if the date has passed. The company issued 9NEWS the following response:
Food safety along with superior customer service is part of our culture at King Soopers, and we thank you for bringing this finding to our attention.
Our goal is to respond to customer complaints within 24 hours and we clearly fell short of meeting our own expectations and that of our valued customer. We are very sorry for this incident, which appears to be isolated.
Once you shared your findings with us, we immediately addressed the issues and reinforced proper procedures to ensure this does not happen again.
Your findings, coupled with our ongoing commitment to food safety and internal training programs - helps King Soopers continue its more than 65 year history of providing customers with the freshest, highest-quality products at the best value.
Beeman said it's an issue that will be difficult to overcome
"I do not shop at that particular King Soopers anymore," she said. "I don't trust them."
According to King Soopers, there are 70,000 items for sale at a typical store. Products are checked daily, but employees can only check items that pose a safety risk.
(KUSA-TV © 2013 Multimedia Holdings Corporation)