"I [spent] a great deal of time away from home, and coincidentally at the same time, I broke my iPhone and fixed it," Head said. "I was kind of intrigued by that, so we had some others lying around the house, and I fixed those. Then, I started fixing friends and families phones and saw that there might be an opportunity to help people by taking old phones and rehabbing them and sending them anywhere on the planet."
With a set of tiny screwdrivers and a tiny smart car to match, Head began fixing the phones of people he knew who told the people they knew who told the people they knew. Word of mouth led to his very own company, i-Repair Doc.
"One of the things you learn as an airline pilot is how to be fastidious with your activities you keep checklists, you keep track of every movement you make often times in the cockpit," Head said. "And in the iPhone, it's the same world. It's a very dynamic environment once you take these phones apart. You've got a lot of parts and pieces, and so one of the big things we utilize are checklists".
Fifteen years of focus as an airline pilot is now being used to fix the device that connects us with loved ones and work, but Head knows that you need more than just focus to make a company excel.
"The other element of flying is simply doing the right thing, making decisions that are good for the welfare of everybody involved, and that's what we do when we handle someone's phone," Head said.
More time at home and a flexible schedule are just some of the perks of this new career. Benjamin knows how important our phones are to us. When asked what kind of advice he'd give to those who want to make a change, Head's answer was simple and direct.
"Follow your instincts and try to do the right thing. Everything else will fall into place," Head said.
(KUSA-TV © 2012 Multimedia Holdings Corporation)