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Red Rocks changes ticketing policy after lawsuit

There will be new ticket-buying and seating procedures at Red Rocks Amphitheatre beginning in 2018, venue management announced Wednesday.

People with disabilities have been complaining for years about how hard it is to get the very seats at Red Rocks that are supposed to be for them.

Now, the city of Denver is making a change, requiring that people who buy tickets for the first four rows of the iconic venue – including the accessible seats – will only be seated as long as they have identification identifying them as the purchaser.

This comes after a coalition of local disability-rights advocacy groups filed a class action lawsuit on behalf of six disabled Coloradans last December.

They alleged their seating policies made it difficult for people with disabilities to purchase tickets for the front of the amphitheatre.

“Row one at Red Rocks is for people with ADA needs, wheelchair specific and mobility-impaired,” said Brian Kitts, a spokesperson for Red Rocks. “Those are the ones we get constant complaints about being sold on the secondary market.

“Now you will not be able to transfer those seats,” Kitts said. “Once you affirm you need those seats, you should be the one that shows up and actually sits in those seats. They will not be allowed to be sold on Stubhub or transferred in any way.”

This means the tickets will be all digital. And that goes for every seat in the venue, meaning that you won’t have paper stubs or be able to print your ticket at home anymore.

"We appreciate the steps that the city is taking to help insure that our class members and people with mobility impairments are going to be able to enjoy Red Rocks for the 2018 season,” Allison Butler, the director of Disability Law Colorado, said in an email. “Since filing our class-action suit last year, we have remained in constant and on-going negotiations with the City and we are optimistic that these will result in a settlement that addresses all of our class members’ concerns.”

We look forward to continuing our discussions with them so that we can come to a full and final settlement of all the issues that are occurring at Red Rocks for people with mobility impairments."

For more information, visit: http://redrocksonline.com/

Read more here: Advocacy groups sue Red Rocks over disability access

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