MINNEAPOLIS — You'll soon be able to make product returns at Target without leaving your car.
Target has announced it will roll out its "Drive Up" service to all of its nearly 2,000 stores by the end of the summer.
Target said a successful pilot program this spring gave customers the ability to make a product return through its Drive Up service.
Target said when the return process rolls out nationwide, customers will be able to start a return order online or in the Target app. Guests will then notify the store when they are on the way and when they arrive in a "Drive Up" spot. Customers will then be able to hand off the return item to a Target team member before getting a confirmation email.
The Minnesota-based retailer had previously rolled out the ability to pick up orders placed through their Target.com account without leaving their car.
Target said customers can return most new, unopened items within 90 days of purchase for free, and up to a year for Target-owned brands.
Target added drive-up returns "are a no-stress option for guests with kids or pets in tow, those with disabilities — or anyone who wants or needs to stay in the comfort of their car and keep moving to their next destination."
“Our journey to expand our fulfillment options starts with making it easier for our guests to shop with us,” says Mark Schindele, Target’s executive vice president and chief stores officer. “That’s why we’re launching Drive Up Returns. Allowing our guests to process a return from the comfort of their car underscores our commitment to helping our guests shop — and return — however they choose.”
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