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Colorado launches hotline to answer your questions about COVID-19 and stay-at-home orders

Coloradans can call 211, visit 211Colorado.org or text 898-211 to be connected with information and resources about COVID-19.

CENTENNIAL, Colo. — The Colorado State Emergency Operations Center launched a hotline Thursday aimed at helping Coloradans navigate the uncertainty that has accompanied the novel coronavirus pandemic.

The multilingual 211 Colorado service is touted as a central location where “people can access over 7,500 health and human service resources,” according to a news release from the Colorado Department of Public Health and Environment (CDPHE).

Due to what are expected to be long wait-times, the 211 hotline is also hiring people to answer calls. That information is available at 211Colorado.org.

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Coloradans can reach the hotline by calling 211, going to 211Colorado.org or by texting your zipcode to 898-211.

People should NOT call 911 to ask questions about COVID-19 unless it is a medical emergency.

Coloradans looking for general information about the coronavirus – such as the number of cases in Colorado, lists of symptoms and how to protect themselves – should call CO Help at 303-389-1687 or 1-877-462-2911.

Resource navigators on the 211 line are available by phone Monday through Friday from 8 a.m. to 5 p.m. They have access to language translation services that can accommodate more than 170 languages.

With all this being said, neither hotline can offer medical assistance or advice. Again: if you are experiencing a medical emergency, call 911.


According to CDPHE, the hotline will provide information about:

- Housing, including shelters and transitional services.

- Rent and utility assistance.

- Applying for SNAP benefits by phone.

- Childcare.

- Food/meals.

- Transportation.

- Clothing/personal/household needs.

- Mental health and substance use disorders.

- Employment.

- Education.

- Medical clinics.

- Dental clinics.

- Other government emergency services.

Coloradans looking for ways to volunteer or help people in need can find opportunities at helpcoloradonow.org.

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