DENVER — Roughly 10,000 Comcast customers in the Denver metro area lost service for hours Tuesday afternoon and evening.
The estimated time for repairs to be completed is 10 p.m., according to Comcast spokesperson Leslie Oliver.
Olicer said the outages are centered on the western end of the Denver area. Outage tracker DownDetector.com shows a large swath of service disruptions along the Front Range.
Oliver said the problems stemmed from a cut fiber. She said a "third party" caused the fiber cut near Highway 36 and Zuni Street.
She said that crews are on the scene and are working on making repairs.
Highway 36 may also be closed intermittently for the repairs, Oliver said.
The outage began between 2 p.m. and 3 p.m. while the entire state of Colorado was under a stay-at-home order requiring non-essential workers to telecommute if possible.
Oliver encouraged customers to use their phones to check the status of their service by logging into their account at www.xfinity.com.
Comcast is one of dozens of internet providers across the country that relaxed penalties for missed bills amid economic hardships caused by the COVID-19 pandemic.
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