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New 911 call center opens in Denver

The 43,000-square-foot center at 12025 E. 45th Ave. houses 53 call-takers and dispatchers.

DENVER — A new 911 Denver call center that celebrated its grand opening Wednesday includes updated technology systems, training rooms and increased telephone and computer service storage.

The 43,000-square-foot center at 12025 E. 45th Ave. houses 53 call-takers and dispatchers, an increase from the previous location, which had the capacity to host 44.

“We now have a best-in-class 911 Center that is able to meet the city’s growing demand for emergency services," said Executive Director of Public Safety Troy Riggs.

911 Director Athena Butler said last year, they managed 1.1 million emergency service calls.

"Based on the population growth forecast for Denver over the coming years, we expect our call volume to increase almost four percent on an annual basis," she said.

Denver City Council approved financing for the center in 2015. The building will also eventually house a new District 5 police station.

The 911 center's previous location at 950 Josephine St. will be used for back-up operations and training purposes. 

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