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Power to be restored for customers without power by end of day, Xcel Energy says

More than 210,000 Xcel Energy customers were without power after a snowstorm hit the Denver metro area on Friday night.

DENVER — Xcel Energy customers who have been without power after a snowstorm hit Colorado should expect their power to be restored by the end of day Sunday, according to a press release from the company. 

RELATED: Snowstorm left about 210,000 Xcel customers without power

"We expect to have power restored by the end of the day to all customers affected by the snowstorm, as long as their home or business does not have damage that would prevent them from accepting service. Customers should check for damage to their mast, which is the electric service connection to their home. If their mast is damaged, a licensed electrician must make repairs and it must be inspected before service can be restored," Xcel Energy said. 

Xcel Energy outage map

Customers who are still without power by the end of the day on Sunday are asked to call 1-800-895-1999. 

Some customers, despite their persistent calls, continue to search for answers from the power company. Diane Haegele has been without power since 9:30 a.m. Saturday. 

"We got up in the morning, and we made breakfast. Then, all of a sudden the power went out," said Haegele, who lives in Lakewood. 

Each time there is a storm, her side of the street is likely to go without power, she said. On the other side of the street, she said, her neighbors are able to continue using their electricity without any problems. 

"If we lived across the street, there would be no issue, and that has seemed to be the case whenever the power has gone out. They don’t suffer the same consequences," Haegele said. 

She said that this time, her power has been out for longer than in the past, and would like some clarity as to when it will be restored.

On Friday night, a snowstorm hit Colorado, leaving more than 210,000 people without power, Xcel said. As of 10:45 p.m. Sunday, just over 2,000 customers remain without power in the Denver metro area, according to Xcel's outage map.

More than 1,200 Xcel employees and contractors are working around the Denver metro area to quickly restore power, the company said.

RELATED: Where to take branches, debris from May snowstorm


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