DENVER — Xcel Energy wants the public to be aware of a phone scam that has hit more than 250 people in Denver and another 100 in surrounding cities. The caller pretends to be from Xcel and threatens to turn off your service over a late bill.
The caller sounds official and might even trick the caller ID on your phone so that it appears Xcel is calling, according to a press release from the company.
From there, scammers say a large payment is due — usually within the hour — on your account or service will be discontinued. Victims are then told they need to get a pre-paid debit or credit card (widely available at convenience stores) to pay the bill.
If someone asks for a "pre-paid card," that person is very likely scamming you. There's a good way to check: Because businesses like their bills to be paid, they will accept multiple forms of payment, i.e. a bank account, check or card. Scammers will usually demand one.
In addition, past-due bills are usually handled through mail, and Xcel is no exception. (Comcast might call you, as an example of a company that might dial you up if you're past due.) Xcel also sends disconnect notices by mail.
Always remember to never wire money or provide bank card numbers or Social Security numbers to an unverified source.
If you're unsure whether the caller you are talking to is legitimate, hang up. In Xcel's case, you should then call their customer service line at 1-800-895-4999 to report what happened.
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