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VERIFY: Yes, Verizon confirms a 'billing error' for some customers with 1-year free Disney+ subscriptions

A post with 53k shares now has Verizon customers double checking their bills. The telecommunications company confirmed some bills may have a glitch, but it's okay.
Credit: Chris Pizzello/Invision/AP
Cathleen Taff, president of distribution, franchise management, business and audience insight for Walt Disney Studios, discusses the upcoming Marvel film "Avengers: Endgame" during the Walt Disney Studios Motion Pictures presentation at CinemaCon 2019, the official convention of the National Association of Theatre Owners (NATO) at Caesars Palace, Wednesday, April 3, 2019, in Las Vegas. (Photo by Chris Pizzello/Invision/AP)

WASHINGTON — QUESTION: 

Are some Verizon customers who got a free Disney+ subscription really seeing mistakes on their bill?

ANSWER:

Yes, a spokesperson for the company confirmed that they are aware of a "billing error" on some bills. Customers, however, were never overcharged.

SOURCES:

David Weissmann: Public Relations Manager East Area - Verizon Consumer Group

PROCESS:

When Disney+ launched, Verizon offered select customers the streaming service for free. Now some of those customers are warning about a strange charge on their bills for $49.99.

Everyone who got Disney plus through Verizon!!!! Check your bill!!!!!!!! Jake just sent me this so I checked mine!!! Well little did I know my media was wayyyy higher then expected !! ! I'd check...
CHECK YOUR VERIZON BILL!!! If you got the free year subscription to Disney+ from Verizon double check your bill because they were trying to sneak a $50 Verizon Media and Apps charge in there for...

The charge on the bill reads, "Verizon media and apps $49.99." Right below it reads, "Disney+ Monthly $0.00," leaving many people puzzled about what they're being charged for.

So we're Verifying: Are some Verizon customers who got a free Disney+ subscription really seeing mistakes on their bill?

A spokesperson for the telecommunications company confirmed some customers are noticing a minor glitch.

"We've identified a billing error where some wireless customers may see a line item for Media & Apps reflected on their bill," David Weissmann, a Verizon spokesperson, said. "This amount is not being charged to the customer’s bill total. No customer action is needed; we are working to remove the incorrect line item."

Here's how it might look on a bill:

Credit: FACEBOOK
A strange $49.99 charge appeared on some Verizon customers' bills

This person was billed $113.35 for three separate charges, but the total due only reflects the first two charges ($3.35 + $110.00) not the last one for "media and apps," ($49.99).

It’s a glitch, a phantom charge you didn’t actually pay for, but it also shouldn’t be there.

Weissman said the error isn't appearing on all customers' bills, or for all customers with Disney+.

So yes, we can Verify some Verizon customers did see a mistake on their bill.

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