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New mobile parking system causes minor delays at Broncos first preseason game

Some fans were prepared, while others didn’t know about the new changeover.
Credit: KUSA

DENVER — Fans attending the Denver Broncos first preseason game against the San Fransisco 49ers experienced minor delays entering the parking lots with the new mobile parking system.

The Broncos transitioned to mobile ticketing for the 2018 season. 

Some fans were prepared, while others didn’t know about the new changeover.

“We had everything ready,” said longtime season ticket holder David Tashrio who downloaded his pass through the Broncos 365 app.

However, Tashrio ran into problems when he showed the attendant his digital parking pass at the gate.

“There was no barcode at the bottom, so there was nothing for them to scan,” Tashrio said.

Broncos ticket holders access tickets by downloading the free Broncos 365 app or through the Ticketmaster Account Manager on their mobile devices.

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A few other fans had the same problem. However, parking attendants with scanners didn’t hold up the line of vehicles very long.

“They just took a picture of it. We’re in. So we’re good.” Tashrio said.

The new policy started during the first pre-season game of the year but a similar system was used in the 2018 season with exceptions.

This season, print-at-home PDF parking passes will no longer be accepted for entry.

The Broncos encourage fans to download their tickets and parking passes to a mobile wallet before arriving at the stadium.

Also new for 2019, rotating barcodes from mobile ticketing will be used this year for Broncos games and events. Screenshots of ticket barcodes will not be valid for entry.

9NEWS Broncos Insider Mike Klis tweeted that one of the attendant's scanners overheated causing a 9-minute delay prior to the game. The kickoff temperature was 95 degrees, the warmest home game in team history.

For others, the new system worked smoothly.

“It was easy,” said Ed Ruskus, a single ticket holder who went to the game with his son.

“You have to pay attention and do your homework,” Ruskus said. “You can’t drive in the parking lot and say 'I don’t have my tickets, I don’t know what to do here,' [when] it's been advertised for a month.”

RELATED: Broncos fans can win a pair of 2019 season tickets through social media

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