DENVER BUSINESS JOURNAL — Frontier Airlines recorded the worst rate of consumer complaints of any major U.S. airline for the second month in a row in May — a ranking that the Denver-based company has not held for a sustained time period in recent memory.
The ultra-low-cost carrier also finished 16th among the 17 major airlines for on-time arrivals, as well as finishing second-to-last specifically for flights landing at Denver International Airport, according to the monthly Air Travel Consumer Report released Wednesday by the U.S. Department of Transportation. DIA’s two largest carriers — United Airlines and Southwest Airlines — both scored in the lower half of companies for nationwide on-time performance as well.
Frontier has had periods of trouble with the number of complaints filed against it since converting to its ultra-low-cost business model in 2014, but it typically at least has ranked above competitor Spirit Airlines. However, Frontier fell slightly below Spirit in April — with 3.15 consumer complaints per 100,000 enplanements filed with the federal government versus 3.07 for Spirit — and fell further behind in May, with it recording 3.3 such complaints, while Spirit got just 2.5.
Meanwhile, Frontier also finished next-to-last in on-time arrivals for the second month in a row, bringing in flights within 15 minutes of their scheduled landing time just 71.8 percent of the time in May, ranking only ahead of JetBlue (71 percent) on a national basis. The rankings were similar at DIA, where Frontier, the airport’s third-largest carrier, landed flights in that window 73.7 percent of the time, finishing only ahead of JetBlue and its 52.8 percent on-time arrival rate.
Read more at the Denver Business Journal: https://bit.ly/2LpJ8TK
