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Delta upgrades SkyMiles program, tests basic economy for frequent flyers

Basic economy tickets are typically cheaper, but come with more restrictions and no-frills service: no advance seat assignments, no upgrades and no same-day ticket changes.
Customers wait in line at Hartsfield-Jackson Atlanta International Airport after a Delta Air Lines computer outage grounded flights Monday morning.

ATLANTA — Delta Air Lines is giving frequent flyers more versatility on how they can use accumulated miles.

Passengers with SkyMiles, Delta's frequent flyer program, looking for extra leg room or a better seat can now purchase upgrades with miles instead of cash.

The move showcases the airline's push to improve customer experience, part of its larger multi-billion dollar investment.

It builds on Delta's post-purchase announcement last year, which started giving passengers the option to upgrade to premium seats like the airline's comfort plus or first class.

Using miles to book upgrades is designed to give frequent flyers more flexibility, although it's subject to availability and opens a wider discussion about the upsell of premium fares.

There's more to this story. Read about it at the Denver Business Journal

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