DENVER — Colorado Attorney General Phil Weiser vowed to investigate businesses that promise consumers refunds for cancellations related to COVID-19 and don’t’ follow-through with them.
“As for any businesses that promise refunds or credits and fail to deliver on such promises, we will quickly investigate any such conduct and be ready to take action to protect consumers,” Weiser said in a news release.
He also encouraged businesses to refund customers for services and purchases they have had to cancel due to the virus. Last week, Colorado Gov. Jared Polis declared a state of emergency in the state due to the spread of COVID-19, which is in the coronavirus family, and on Monday he issued an order that venues like restaurants, bars and theaters be closed for 30 days. Denver restaurants are already taking a devastating financial hit from the virus and associated closures.
“To do their part, businesses can act responsibly by providing refunds or credits to consumers who will not be able to use their services, whether hotel reservations, airline travel, or other areas where accommodations can be made,” Weiser said. “I commend the many businesses that have already taken the lead by honoring the need to curtail travel and large events. For those who have yet to do so, I would strongly encourage them to act quickly.”
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